Refund policy

Last Updated: August 11, 2025

At InnerWave™, we are committed to providing high-quality AI-powered solutions, digital services, and creative builds that help our clients grow and succeed. We understand that purchasing a service is a significant decision, and we want to be transparent about how refunds work for our offerings.

This Refund Policy explains the circumstances under which refunds may be granted, the process for requesting them, and the timelines involved.

1. Scope of This Policy
This Refund Policy applies to all purchases made directly from innerwaveai.com, including but not limited to:
Subscription Plans

• Ascend

• Ascend Plus (AI Powered)

One-Time Products & Services

• Your Website, Your Homebase

• Effortless Sales Flow

• Courses That Carry Your Signature Impact

• Your Voice in Blog Form

• Opt-In Journeys

• Connected Communities

If you purchased from a third-party marketplace (e.g., Udemy, app store, reseller), their refund policy will apply instead.

2. General Refund Principles
Because our services include digital products, instant access tools, and customized work, refunds are granted in limited, clearly defined circumstances to balance fairness and protection for all parties.
We offer refunds when:

1. The request meets the eligibility conditions outlined below.

2. The product/service is not as described or there has been a clear failure to deliver.

3. The request is made within the allowed timeframe.

Refunds are not provided for “change of mind” purchases where the service has been accessed, delivered, or used as described.

3. Refund Eligibility by Service Type
a. Subscription Plans (Ascend & Ascend Plus)

• First-time purchase: Full refund if canceled within 7 days of activation and less than 10% of included features/resources have been used.

• Renewals: No refunds once a renewal has been processed, but you can cancel future renewals at any time from your account settings or by contacting support.

• Add-on purchases or upgrades follow the same 7-day/10% use threshold.

b. One-Time Fixed-Price Services
• Your Website, Your Homebase ($647)

• 100% refund if canceled before design work begins.

• 50% refund if canceled after initial design approval but before delivery.

No refund once the final website is delivered.

Effortless Sales Flow ($447)

• 100% refund if canceled before any build work starts.

• 50% refund if canceled before final delivery.

• No refund once all sales flow assets are delivered.

Courses That Carry Your Signature Impact ($177)

• Full refund if canceled before course portal creation begins.

• No refund after branding, login setup, or course automation is implemented.

Your Voice in Blog Form ($347)

• Full refund if canceled before blog setup begins.

• 50% refund if canceled after setup but before delivery of draft content.

• No refund after all drafts and the blog setup are delivered.

Opt-In Journeys ($437)

• Full refund before design work begins.

• 50% refund before launch but after delivery of preview journey.

• No refund after the opt-in funnel is live.

Connected Communities ($177)

• Full refund before community setup begins.

• No refund once the community portal and workflows are active.

4. Non-Refundable Items

• Digital tools and templates once accessed/downloaded.

• AI features (Voice AI, Conversation AI, Reviews AI, Content AI, Funnel AI, Workflow AI Assistant) after activation.

• Trial or promotional offers after activation.

• Work completed according to agreed specifications.

• Custom or heavily tailored builds after approval milestones.

5. How to Request a Refund
To initiate a refund request, email [email protected] with:

• Subject line: “Refund Request – [Order Number]”

• Your full name

• Service or product purchased

• Date of purchase

• Reason for the refund request

• Any supporting screenshots or documents (if applicable)

We will confirm receipt within 2 business days and respond with a decision within 5–7 business days.

6. Refund Method & Processing Time

• Approved refunds are processed via the original payment method.

• Processing may take 7–10 business days, depending on your bank or payment provider.

7. Disputes & Chargebacks
We encourage contacting us first to resolve concerns before initiating a chargeback. Unwarranted or fraudulent chargebacks may result in suspension of services and legal action.

8. Policy Updates
We may update this Refund Policy periodically to reflect changes in our services, legal requirements, or operational practices. Updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us
For questions about this Refund Policy, reach us at:
 [email protected]